My rebate is declined for All documentation missing

Community Manager

My rebate is declined for All documentation missing

Your rebate is declined as we were not able to verify your contact lens purchase based on the documentation you provided.  

We require the following:

  • A copy of your original sales receipt with the Alcon product(s) circled (Note: The sales receipt should include the purchase location, the purchase date, the brand/type of contact lenses purchased; number of boxes purchased; and the patient’s name) 
  • A copy of the UPC code from one box of purchased lenses o

A copy of the patient’s eye exam receipt and/or contact lens fitting receipt with the date circled. To provide substitute documentation, please visit and use the "Check existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via upload. Please ensure you select "Update Claim" once completed.

Please continue to monitor the status of the rebate online frequently.  You have 30 days from your first decline notification to adjust your claim.