My rebate is declined for Eye exam or fitting receipt missing

Community Manager

My rebate is declined for Eye exam or fitting receipt missing

Your rebate is declined as the program terms and conditions require a receipt clearly showing that an eye examination or lens fitting occurred within 90 days of your lens purchase to be eligible for the rebate.


To provide substitute documentation, please visit www.alconchoice.com and use the "Check existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via upload. Please ensure you select "Update Claim" once completed.

Please continue to monitor the status of the rebate online frequently. You have 30 days from your first decline notification to adjust your claim.