My rebate is declined for Hard to read documentation or invoices

Community Manager

My rebate is declined for Hard to read documentation or invoices

Your rebate is declined as the documentation provided is blank, cut off, blurry or otherwise difficult to read. Please review the documents submitted to ensure that all details can be viewed and read clearly. If you have provided a photo, please ensure that the information is clear when zooming in to read the details. Please note that we will need to see all documents in full, please include the full page.

To provide substitute documentation or images, please visit www.alconchoice.com and use the "Check existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via upload. Please ensure you select "Update Claim" once completed.

Please continue to monitor the status of the rebate online frequently. You have 30 days from your first decline notification to adjust your claim.