My rebate is declined for Item not listed on receipt

Community Manager

My rebate is declined for Item not listed on receipt

Your rebate is declined as we were not able to verify your contact lens purchase based on the receipt you provided.  

We require the itemized receipt listing:

  • Purchase location
  • Purchase date
  • Brand/type of contact lenses purchased
  • Number of boxes purchased
  • Patient Information

To provide substitute documentation, please visit www.alconchoice.com and use the "Check existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via upload. Please ensure you select "Update Claim" once completed.

Please continue to monitor the status of the rebate online frequently. You have 30 days from your first decline notification to adjust your claim.