My rebate is declined for Missing UPC code

Community Manager

My rebate is declined for Missing UPC code

Your rebate is declined as we were not able to verify your contact lens purchase.  The required documentation in the form of a copy of the UPC code from one box of purchased lenses was not provided.

The UPC code is the bar code from your box of contact lenses.   (You may have provided the box top or the UPC from your shipping box.)

To provide substitute documentation, please visit and use the "Check existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via upload. Please ensure you select "Update Claim" once completed.

Please continue to monitor the status of the rebate online frequently. You have 30 days from your first decline notification to adjust your claim.