My rebate is declined for Missing sale receipt and UPC code

Community Manager

My rebate is declined for Missing sale receipt and UPC code

Your rebate is declined as we were not able to verify your contact lens purchase based on the documentation you provided.  

We require an itemized sales receipt that includes:

  • Purchase location
  • Purchase date
  • Brand/type of contact lenses purchased
  • Number of boxes purchased
  • Patient Information

We also require a copy of the UPC code from one box of your purchased contact lenses. 

 

To provide substitute documentation, please visit www.alconchoice.com and use the "Check existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via upload. Please ensure you select "Update Claim" once completed.

Please continue to monitor the status of the rebate online frequently. You have 30 days from your first decline notification to adjust your claim.