My rebate is declined for Name not on invoice or receipt

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Community Manager

My rebate is declined for Name not on invoice or receipt

Your rebate is declined as we were not able to verify your purchase details.  Both the sales receipt and eye exam/fitting receipt must identify the patient’s name.  We use this to verify the purchase information against the details entered in your claim.

To provide substitute documentation, please visit www.alconchoice.com and use the "Check existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via upload. Please ensure you select "Update Claim" once completed.

Please continue to monitor the status of the rebate online frequently.  You have 30 days from your first decline notification to adjust your claim.