My model number is on the invoice, why is it on hold?
This means that your rebate is temporarily on hold as the model number is not on the purchase invoice. If the model number is on the purchase invoice which has been submitted, we recommend confirming that the correct model number was submitted with the rebate application.
Please check the details online to ensure that the model number on your purchase invoice matches the model number submitted for the rebate application. At www.americanstandardairpromotion.com and use the "Check Existing Claim" option. We also recommend confirming the model directly on the serial number tag located directly on the unit.
If you find that the model number on the purchase invoice does not match the model number on the rebate application please contact Trane Consumer Rebates at email@example.com for further assistance.