My rebate is on hold for address on invoice does not match address on rebate
This means that the rebate is on hold as the customer information entered on the rebate application does not match the customer information on the purchase invoice for the units. The customer address on the purchase invoice needs to match the customer address entered on the rebate application.
Please provide an updated copy of the invoice online at www.americanstandardairpromotion.com and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select "Update Claim" once completed.
If you the mailing address on the rebate application needs to be updated please contact Trane Consumer Rebates at email@example.com or 1-855-359-7135