My rebate is on hold for invalid serial number for model claimed

Community Manager

My rebate is on hold for invalid serial number for model claimed

This means that your rebate is on hold as the serial number entered does not validate to the model number submitted on the rebate application. We recommend checking the serial number tag on the unit(s) to ensure that both the model number and serial number have been submitted correctly.

  

If you find that the model number on the serial number tag does not match the model number on the rebate application please contact our Trane Consumer Rebate Team at americanstandardpromotion@360insights.com for further assistance.