My rebate is on hold for invoice does not match registered dealer
This means that the rebate is on hold as the dealer on the rebate application does not match the dealer listed on the purchase invoice. We recommend confirming where the units were purchased as well as review the details of the rebate application online to confirm that the correct details were provided when submitting the rebate.
Please ensure you provide a copy of the purchase invoice that clearly shows the dealer. You can do this by visiting www.americanstandardairpromotion.com and using the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may update the serial number for each unit. Please ensure you select "Update Claim" once completed.
If the wrong dealer was chosen when the rebate was submitted online please contact Trane Consumer Rebate at firstname.lastname@example.org. We will be able to correct the dealer for you and will reply to your email with a status update once completed.