My reward is on hold for invoice does not match registered retailer
This means that the reward is on hold as the retailer on the reward application does not match the retailer listed on the purchase invoice. We recommend confirming where the units were purchased as well as review the details of the reward application online to confirm that the correct details were provided when submitting the reward.
Please ensure you provide a copy of the purchase invoice that clearly shows the retailer. You can do this by visiting Cooperpromotionsonline.com and use the "Check Your Claim status" option. You will be asked to supply your claim number and the email address on the application.
If the wrong retailer was chosen when the reward was submitted online please contact Cooper Tire Consumer Promotions at CooperPromos@360incentives.com. We will be able to correct the retailer for you and will reply to your email with a status update once completed.