Where is my prepaid card?
If you have submitted your claim via our online portal, you can expect to receive an email when the claim is successfully submitted in the system and then another email when we have processed your claim. Payment should arrive within 6 to 8 weeks of the processing confirmation email. If you have submitted your claim via postal mail, payment should arrive within 8 to 10 weeks of us receiving your submission via post. If this timeframe has passed, contact the card company directly at 1-866-230-3809.