What does "blank or hard to read invoice" mean?

Community Manager

What does "blank or hard to read invoice" mean?

Rebates get placed on hold for 'blank or hard to read invoice' if the information provided on the claim cannot be validated against the supporting documentation provided. It could mean the supporting documentation file is too small, too blurry, cut off, or obstructed by other means; in a way that the claim processors are unable to make out key information. Please upload a full, clear, unobstructed copy of your sales documentation on www.frigidairepromotions.com to resubmit your claim for review.