On hold: invalid serial number or invalid serial number format
Rebates get placed on hold for an invalid serial number if the serial number provided doesn't match the manufacturer's serial number format.
A serial number should be in the format of AB123456. Your serial number should match the number of characters, and the format shown.
PLEASE NOTE: On your appliance's serial number sticker, there is an extra number on the end and this must be left off in order for your serial number to validate in our system.
To update your serial numbers on your existing rebate, please go to CafeAppliancePromotions.com, using the "Check Existing Claim" option. You will be able to update your serial numbers once your claim has been located using the claim number and email associated. Please update your serials and click "Update Claim" once completed.
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