My claim is on hold for invalid serial number but the serial number is correct, what do I do?

Community Manager

My claim is on hold for invalid serial number but the serial number is correct, what do I do?

This means that your rebate is temporarily on hold because the serial number provided on the rebate application has not validated. Please ensure you have confirmed that the model number and serial number have been entered correctly by checking your rebate details online, www.kitchenaidpromos.ca.

 

If you have confirmed the model and the serial number is correct for all appliances and the rebate remains on hold, please:

 

  1. Take a picture of the serial number tag for the appliance(s), the serial number tag is located on the bottom of the appliance.
  2. Please email these photos to our KitchenAid Brands Rebate Center at kitchenaidpromotions@360incentives.com.

 

We will contact you with an update on your rebate application once the details have been received.

 

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