My claim is on hold for invoice number not on invoice/sales receipt, what does this mean?
This means that your rebate is on hold as we were unable to find an invoice number on the documents you had provided. We require an invoice number to validate the proof of purchase. Once we receive a valid copy of the purchase invoice which meets all requirements, including an invoice number, we will review and validate the rebate for fulfillment.
To provide a purchase invoice please visit www.kitchenaidpromos.ca and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select "Update Claim" once completed.
Once this has been updated your rebate will be submitted for review and validation. Please continue to monitor the status of the rebate online frequently.
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