My model number is on the invoice, why is it on hold?
This means that your rebate application is temporarily on hold as the model number is not on the purchase invoice. If the model number is on the purchase invoice that has been submitted, please confirm that the correct model number was submitted. To do this please visit www.kitchenaidpromos.ca and use the "Check Existing Claim" option.
We also recommend confirming the model directly on the serial number tag located directly on the bottom of the appliance.
If you find that the model number on the purchase invoice does not match the model number on the rebate application please contact our KitchenAid Brand Promotions Team at email@example.com for further assistance.
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