My rebate is on hold for missing invoice

Community Manager

My rebate is on hold for missing invoice

This means that your rebate is temporarily on hold as we require a copy of the purchase invoice. Once we receive a valid invoice for the purchase we will be able to continue processing the rebate for fulfillment.


To provide a purchase invoice please visit and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'Upload'. Please ensure you select "Update Claim" once completed.


Here is a helpful list of all the details we will be looking to validate in order to fulfill the rebate.

Your invoice must include:

  • Purchase Date
  • Purchase Price
  • Name and Address
  • Model number(s)

Serial number(s) provided on the application not required on the purchase invoice. Please ensure you review the terms and conditions of the rebate program you have applied to for further details.


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