My rebate is on hold for quantity submitted does not match quantity on invoice, what does this mean?

Community Manager

My rebate is on hold for quantity submitted does not match quantity on invoice, what does this mean?

Your rebate is temporarily on hold as the quantity purchased on your invoice and the quantity you had claimed to have purchased on your application do not match. Please review your invoice to ensure that the quantity matches the rebate application. If your invoice is not correct, please contact your dealer to inquire about another copy of your purchase invoice with the correct quantity listed.

 

Documents can be added to the application online at www.kitchenaidpromos.ca, by selecting the 'Check Existing Claim' option. You will be asked to supply your claim number and the valid email address on your claim. Once your claim has been located, you may add additional documentation via Upload. Ensure you select "Update Claim" once completed.

 

Once your documents have been uploaded, the hold will be released and we will review and validate the details. Please continue to monitor the status of the rebate online frequently.

 

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