Why is my claim on hold for missing serial number?

Community Manager

Why is my claim on hold for missing serial number?

This means that the serial number was not included on your rebate application form, and as such your rebate will be on hold until serial numbers have been added. A valid serial number is required for each appliance submitted on a rebate application. If you are having your appliances delivered, please add your serial numbers to your rebate application once they have arrived and we will review and validate the rebate for fulfillment.


To provide your serial numbers please visit www.kitchenaidpromos.ca and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may update the serial number for each appliance. Please ensure you select "Update Claim" once completed.


If you are not having your appliances delivered, and do not have the serial numbers, please ensure that the serial numbers are added to the application online prior to the rebate expiration date outlined on the application form. The rebate will remain on hold until the serial numbers are provided.


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