I haven't received my grocery card
If you claimed through the post, then please allow up to 6 weeks from when your claim was processed to receive your grocery card. If you claimed online, then when your claim is approved and paid, you will receive an email asking you to select which grocery card you would like to receive. This email will be sent to your email address you entered when you submitted your claim and comes from a 'No Reply' email address so may fall into your SPAM folder. It should be received within 5 business days. If you have checked your SPAM folders and have not received an email from us asking you to select your card, then please contact our customer services team at firstname.lastname@example.org or by phone on 0800 088 5536 and we will have the link resent to you.
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