My rebate is on hold for blank or hard to read invoice
This means that your rebate is temporarily on hold as the invoice that has been provided with the rebate application is blank or hard to read. Once we receive a valid invoice for the purchase we will be able to continue processing the rebate for fulfillment. Please ensure that all details on the invoice can be read clearly when zooming in.
To provide a purchase invoice please visit www.tranepromotion.com and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'Upload'. Please ensure you select "Update Claim" once completed.