My rebate is on hold for duplicate serial number
This means that your rebate is temporarily on hold because the serial number provided duplicates, we can only issue one rebate per unit.
Please confirm first that the serial numbers provided for the units are correct, you an visit www.tranepromotion.com, select 'Check Existing Claim' to confirm. If you have not taken delivery of your units and do not have the serial numbers, please ensure that the serial numbers are added to the application online by the rebate expiration date outlined on the application form. The rebate will remain on hold until the serial numbers are provided.
It is also recommended that you confirm how many rebates you have applied for. For every rebate application submitted you will receive an email with a claim reference code. If it is more than 1 per unit please review the terms and conditions of the rebate promotion to ensure that they can be combined.