My rebate is on hold for missing invoice
This means that your rebate is temporarily on hold as we require a copy of the purchase invoice for the unit(s). Once we receive a valid invoice for the purchase we will be able to continue processing the rebate for fulfillment.
To provide a purchase invoice please visit www.tranepromotion.com and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'Upload'. Please ensure you select "Update Claim" once completed.