Why is my claim on hold for Item/model number not on invoice?
This means that your rebate is temporarily on hold as we require the model number of the unit(s) on the purchase invoice. Once we receive a copy of the purchase invoice which meets all requirements, including having the model number on it, we will be able to resume processing.
Please provide an updated copy of the invoice online at www.tranepromotion.com and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select "Update Claim" once completed.