For all information pertaining to card balances and/or transactional activity for your card, please contact the card management company at the phone number on the back of the card or visit www.myprepaidcenter.com for details once you have received your card.
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This signifies that the model in the claim is not listed on the invoice/receipt. This could be that an incorrect model has been selected on the application. Please ensure that you have selected the proper item or model number during your claim entry process and that it matches the item/model information on your invoice/receipt.
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An on hold status means that we can't validate your rebate application for approval without your help. Rebates go on hold so that you have a chance to update the application with the required missing information, allowing us to validate for approval and final rebate payment. There is no need to re-enter the application or call us. You can simply update the rebate application yourself at www.HerculesTireRebates.ca and provide the missing or clarifying information.
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Claim status is available online at www.HerculesTireRebates.ca. Enter your claim reference number and the email address you provided at claim entry to receive more details about your claim status.
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We recommend you to submit your rebate on a computer using Google Chrome for best performance. Please ensure every field has been completed.
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An electronic image of the invoice will be needed to submit the rebate application online. Your invoice needs to show the tire purchased date, the Hercules tread name and tire size, the location at which you purchased your tires, name and address on the invoice must match the name and address you provide for your rebate claim. Your email address is required to receive payment and claim updates. You will also need your vehicle information (make, year, and model).
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Search for your dealer by Postal Code. If you cannot locate your dealer, please add your dealer by clicking on the link "Can’t find your retailer, please click here". Here you will be able to enter in your dealer name and location.
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Rebates are processed within seven business days of claim entry. If your claim entry meets all program requirements and can be approved, your Hercules Tire Rewards Card will arrive to you in 4-6 weeks.
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Limit of one (1) reward per new set of four (4) qualifying tires purchased in a single transaction. Purchases must be for household use, and offer is limited to two (2) claims per person, family, household or address.
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This signifies that we are unable to view the necessary information to process your claim. Please re-attached a clear copy of your invoice.
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To allow your rebate to be paid out we require your help. The email notification you received or the online claim status notification will have given the specific reason that is causing the hold. The hold reason will indicate what needs to be corrected on the application. You can also search for your specific hold reason to get more detailed steps on how to update the application. There is no need to re-enter the application or call us. You can simply update the rebate application yourself at www.HerculesTireRebates.ca and provide the missing or clarifying information.
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Rebates are processed within seven business days of claim entry. If your claim entry meets all program requirements and can be approved, your Rewards Card will arrive to you in 4-6 weeks.
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Upon approval, payment can take 4-6 weeks, however, you will receive an email when the claim is successfully submitted in the system and then another email when we have processed/paid your claim. Upon receipt of this paid email notification, your rewards card should arrive within 2 weeks.
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Rebates go on hold so that you have the opportunity to update your application. There is no need to re-enter the application or call us. You can simply update the rebate application yourself at www.HerculesTireRebates.ca and provide the missing or clarifying information.
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This means that your rebate is temporarily on hold as the invoice that has been provided with the rebate application is blank or hard to read. Once we receive a valid invoice for the tire purchase we will be able to continue processing the rebate for fulfillment. Please ensure that all details on the invoice can be read clearly when zooming in.
To provide a purchase invoice please visit www.HerculesTireRebates.ca and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select "Update Claim" once completed.
Here is a helpful list of all the details we will be looking to validate in order to fulfill the rebate.
Your invoice must include:
Purchase Date
Purchase Price and Quantity
Proof of Purchase
Name and Address
Model number(s)
Dealership
Please ensure you review the terms and conditions of the rebate program you have applied to for further details.
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Here is a helpful list of all the details we will be looking to validate in order to fulfill the rebate.
Your invoice must include:
Purchase Date
Purchase Price and Quantity
Proof of Purchase
Name and Address
Model number(s)
Dealership
Please ensure you review the terms and conditions of the rebate program you have applied to for further details.
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This means that your rebate is temporarily on hold as we require the model number of the tires(s) on the purchase invoice. Once we receive a copy of the purchase invoice which meets all requirements, including having the model number on it, we will be able to resume processing.
Please provide an updated copy of the invoice online at www.HerculesTireRebates.ca and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select "Update Claim" once completed.
Here is a helpful list of all the details we will be looking to validate in order to fulfill the rebate.
Your invoice must include:
Purchase Date
Purchase Price and Quantity
Name and Address
Model number(s)
Dealership
Please ensure you review the terms and conditions of the rebate program you have applied to for further details.
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This means that your rebate is temporarily on hold as we require a copy of the purchase invoice for the tires. Once we receive a valid invoice for the tire purchase we will be able to continue processing the rebate for fulfillment.
To provide a purchase invoice please visit www.HerculesTireRebates.ca and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select "Update Claim" once completed.
Here is a helpful list of all the details we will be looking to validate in order to fulfill the rebate.
Your invoice must include:
Purchase Date
Purchase Price and Quantity
Name and Address
Proof of Purchase
Model number(s)
Dealership
Please ensure you review the terms and conditions of the rebate program you have applied to for further details.
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Purchase date is the date that the tires order was first placed with the dealer, the first date to appear on the invoice will be taken to be the purchase date when validating the rebate application. The purchase date is not the date the tires where paid for.
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If you find that the model number on the purchase invoice does not match the model number on the rebate application please contact our Hercules Tire Consumer Rebate Team at HerculesTireRebates@360incentives.com for further assistance.
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This means that the rebate is on hold as the customer information entered on the rebate application does not match the customer information on the purchase invoice for the tires. The customer address on the purchase invoice needs to match the customer address entered on the rebate application.
Please provide an updated copy of the invoice online at www.HerculesTireRebates.ca and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select "Update Claim" once completed.
If you the mailing address on the rebate application needs to be updated please contact Hercules Tire Consumer Rebates at HerculesTireRebates@360incentives.com.
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This means that the rebate is on hold as the dealer on the rebate application does not match the dealer listed on the purchase invoice. We recommend confirming where the units were purchased as well as reviewing the details of the rebate application online to confirm that the correct details were provided when submitting the rebate.
Please ensure you provide a copy of the purchase invoice that clearly shows the dealer. You can do this by visiting www.HerculesTireRebates.ca and using the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application.
If the wrong dealer was chosen when the rebate was submitted online please contact Hercules Tire Consumer Rebates at HerculesTireRebates@360incentives.com. We will be able to correct the dealer for you and will reply to your email with a status update once completed.
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"This means that the rebate is on hold as the document submitted does not meet the requirements of the rebate program. Once we receive a copy of the purchase invoice which meets all requirements we will be able to continue validating the rebate for fulfillments.
To provide a purchase invoice please visit www.HerculesTireRebates.ca and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select "Update Claim" once completed.
Here is a helpful list of all the details we will be looking to validate in order to fulfill the rebate.
Your invoice must include:
Purchase Date
Purchase Price and Quantity
Name and Address
Model number(s)
Dealership
Please ensure you review the terms and conditions of the rebate program you have applied to for further details.
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This means that your rebate is temporarily on hold as we require a purchase invoice that shows an eligible purchase date. Once we receive a valid copy of the purchase invoice which meets all requirements, including sales date, we will review and validate the rebate for fulfillment.
To provide a purchase invoice please visit www.HerculesTireRebates.ca and use the "Check Existing Claim" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select "Update Claim" once completed.
Here is a helpful list of all the details we will be looking to validate in order to fulfill the rebate.
Your invoice must include:
Purchase Date
Purchase Price and Quantity
Proof of Payment
Name and Address
Model number
Dealership
Please ensure you review the terms and conditions of the rebate program you have applied to for further details.
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Rebates get placed on hold for missing invoice/receipt or required information. Please ensure that during your claim entry you have attached images of all requested supporting documents such as your valid store invoice. You can also go back to your claim and attach the store invoice if you inadvertently skipped this step the first time through.
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An on hold status means that we can't validate your rebate application for approval without your help. Rebates go on hold so that you have a chance to update the application with the required missing information, allowing us to validate for approval and final rebate payment. You can update most hold reasons in the rebate application yourself at www.RheemFriendsandFamilyRebate.comand provide the missing or clarifying information.
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