An on hold status means that we can't validate your rebate application for approval without your help. Rebates go on hold so that you have a chance to update the application with the required missing information, allowing us to validate for approval and final rebate payment. You can update most hold reasons in the rebate application yourself at www.RheemFriendsandFamilyRebate.comand provide the missing or clarifying information.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

Rebates get placed on hold when there is no attached invoice/receipt. Please ensure that during your claim entry you have attached images of all requested supporting documents such as your valid store invoice. You can also go back to your claim and attach the store invoice if you inadvertently skipped this step the first time through.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

Rebates are placed on hold as the serial number has already been used in a previous rebate application. If you have entered your serial number incorrectly, please fix it in your claim. If your serial number has been entered correctly, please submit a photo of the sticker from your system via email to rheemrebates@360incentives.com using the same email address you used for your claim entry.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

An installation date must be on invoice/receipt in order for the rebate to be validated for approval. The installation date is necessary in accordance with Rheem's Rebate Terms and Conditions. If your invoice does not show this information, please contact your dealer sales representative to obtain documentation showing the required date information.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

Rebates get placed on hold for missing or incorrect customer information if the name and address on the purchase invoice/receipt do not validate and match the name and address on the rebate application form. The name showing on your claim must be an exact match to the name on the homeowner invoice.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

An invoice number must appear on the invoice/receipt in order for the rebate to be validated for approval. The invoice number is a necessary part of your claim, in accordance with Rheem's Rebate Terms and Conditions. If your invoice does not show this information, please contact your dealer sales representative to obtain documentation showing the required date information.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

The claim has been declined as it was entered in multiple times. We are only able to process one claim per serial number, so we decline any additional claims for the same serial number in order to correctly process your submission.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

To allow your rebate to be paid out we require your help. The email notification you received or your online claim status notification will have given the specific reason that is causing the hold. The hold reason will indicate what needs to be corrected on the application. You can also search for your specific hold reason to get more detailed steps on how to update the application. You can update most hold reasons in the rebate application yourself at www.RheemFriendsandFamilyRebate.com and provide the missing or clarifying information.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

Applications can be submitted online at www.RheemFriendsandFamilyRebate.com. This is the fastest way to receive your payment, and the easiest way to be able to check the status of your claim online.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

A declined status means that we could not validate your rebate because it did not meet the terms and conditions of the promotion. This may happen when missing information prevents us from validating your claim for approval. Please review your claim at www.RheemFriendsandFamilyRebate.com for further claim-specific details.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

Enter your rebate application online and once complete you will get an email confirmation that the claim is submitted in the system. A second email will be sent to confirm once we validate your rebate for approval, meaning we have validated your application against the terms and conditions of the rebate program for approval of payment.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

Rebates get placed on hold for this reason if the address on the purchase invoice/receipt does not validate and match the name and address on the rebate application form. Your address must be complete on the invoice, including city, state, and zip code. If your invoice does not show this information, please contact your dealer sales representative to obtain documentation showing the required information.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

An electronic image of the invoice will be needed to submit the rebate application online. Your invoice needs to show the appliance purchased, when it was purchased, that it was paid in full, where it was purchased and the customer name and address on the invoice must match the address you provide for your rebate claim - this is the address that your rebate payment will be sent to.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

The dealer is the company that sold you and installed your HVAC equipment.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

If the invoice number was not entered correctly when the rebate application was submitted online please contact our Rheem Consumer Rebates at rheemrebates@360incentives.com.   We will be able to assist in updating this information on the application and once complete we will respond to your email with a status update. ... View more

A copy of the homeowner invoice showing the sale of the models and the homeowner information must be provided in order for the rebate to be validated for approval. The homeowner's invoice is a necessary part of your claim, in accordance with Rheem's Rebate Terms and Conditions. If your invoice does not show this information, please contact your dealer sales representative to obtain documentation showing the required information.   Did you find this response helpful? If so, please click the Kudos button below. ... View more

This means that your rebate is temporarily on hold as the model number is not on the purchase invoice. If the model number is on the purchase invoice which has been submitted, we recommend confirming that the correct model number was submitted with the rebate application.   Please check the details online to ensure that the model number on your purchase invoice matches the model number submitted for the rebate application. At www.RheemFriendsandFamilyRebate.com and use the ""Check Existing Claim"" option. We also recommend confirming the model directly on the serial number tag located directly on the unit.   If you find that the model number on the purchase invoice does not match the model number on the rebate application please contact Rheem Consumer Rebates at rheemrebates@360incentives.com for further assistance. ... View more

No, this is a single load card in which funds are pre-loaded and you must use up the balance, but you cannot credit any purchase once the card balance is at $0.00 (i.e.. If you have $0.00 balance you cannot make any purchases and pay it off like you would a credit card). Furthermore, these cards are not linked to your personal banking. ... View more

This means that your rebate is temporarily on hold because the serial number provided duplicates with another rebate submitted.   Please confirm first that the serial numbers provided for the units are correct, you an visit www.RheemFriendsandFamilyRebate.com, select 'Check Existing Claim' to confirm. If you have not taken delivery of your units and do not have the serial numbers, please ensure that the serial numbers are added to the application online by the rebate expiration date outlined on the application form. The rebate will remain on hold until the serial numbers are provided.   It is also recommended that you confirm how many rebates you have applied for. For every rebate application submitted you will receive an email with a claim reference code. If it is more than 1 per unit please review the terms and conditions of the rebate promotion to ensure that they can be combined. ... View more

This means that your rebate application is temporarily on hold as the model number is not on the purchase invoice. If the model number is on the purchase invoice that has been submitted, please confirm that the correct model number was submitted. To do this please visit www.RheemFriendsandFamilyRebate.com and use the ""Check Existing Claim"" option. We also recommend confirming the model directly on the serial number tag located directly on the unit.   If you find that the model number on the purchase invoice does not match the model number on the rebate application please contact our Rheem Consumer Rebate Team at rheemrebates@360incentives.com for further assistance. ... View more

This means that your rebate is on hold as we require a purchase invoice that has an invoice number. Once we receive a valid copy of the purchase invoice which meets all requirements, including an invoice number we will review and validate the rebate for fulfillment.   To provide a purchase invoice please visit www.RheemFriendsandFamilyRebate.com and use the ""Check existing Claim"" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'Upload'. Please ensure you select ""Update Claim"" once completed.   Once this has been updated your rebate will be submitted for review and validation. Please continue to monitor the status of the rebate online frequently. ... View more

This means your rebate is on hold as we do not have the required purchase invoice with the rebate application.   Please update the application online with a copy of the purchase invoice, at www.RheemFriendsandFamilyRebate.com. and use the ""Check Existing Claim"" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select ""Update Claim"" once completed.  ... View more

This means that the rebate is on hold as the dealer is not on the purchase invoice. We require a copy of the purchase invoice which clearly shows the dealership where the unit(s) were purchased. Once an updated invoice has been provided we will be able to continue to process and validate the rebate for fulfillment.   Please ensure you provide a copy of the purchase invoice that clearly shows the dealer. You can do this by visiting www.RheemFriendsandFamilyRebate.com. and using the ""Check Existing Claim"" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may update the serial number for each unit. Please ensure you select ""Update Claim"" once completed.   If the wrong dealer was chosen when the rebate was submitted online please contact Rheem Consumer Rebate at rheemrebates@360inscentives.com. We will be able to correct the dealer for you and will reply to your email with a status update once completed. ... View more

If you find that the model number on the purchase invoice does not match the model number on the rebate application please contact our Rheem Consumer Rebate Team at rheemrebates@360incentives.com for further assistance. ... View more

This means that your rebate is temporarily on hold as we require the model number of the unit(s) on the purchase invoice. Once we receive a copy of the purchase invoice which meets all requirements, including having the model number on it, we will be able to resume processing.   Please provide an updated copy of the invoice online at www.RheemFriendsandFamilyRebate.com. and use the ""Check Existing Claim"" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select ""Update Claim"" once completed.  ... View more

This means that the rebate is on hold as the dealer on the rebate application does not match the dealer listed on the purchase invoice. We recommend confirming where the units were purchased as well as review the details of the rebate application online to confirm that the correct details were provided when submitting the rebate.   Please ensure you provide a copy of the purchase invoice that clearly shows the dealer. You can do this by visiting www.RheemFriendsandFamilyRebate.com. and using the ""Check Existing Claim"" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may update the serial number for each unit. Please ensure you select ""Update Claim"" once completed.   If the wrong dealer was chosen when the rebate was submitted online please contact Rheem Consumer Rebate at rheemrebates@360incentives.com. We will be able to correct the dealer for you and will reply to your email with a status update once completed. ... View more

Once the rebate application has been been approved, we will issue you a card which should arrive 7-10 days from the date of which your rebate is approved.   For the status of your claim please visit the program site www.RheemFriendsandFamilyRebate.com. ... View more

Use the card of in-store Purchases anywhere VISA© is accepted. You can also use the card at an ATM. To set up a pin, visit www.prepaidcardstatus.com or call 1-866-230-3809. ... View more

This means that the rebate is on hold as the customer information entered on the rebate application does not match the customer information on the purchase invoice for the units. The customer address on the purchase invoice needs to match the customer address entered on the rebate application.   Please provide an updated copy of the invoice online at www.RheemFriendsandFamilyRebate.com. and use the ""Check Existing Claim"" option. You will be asked to supply your claim number and the email address on the application. Once your claim has been located, you may add additional documentation via 'upload'. Please ensure you select ""Update Claim"" once completed.   If you the mailing address on the rebate application needs to be updated please contact Rheem Consumer Rebates at rheemrebates@360incentives.com. ... View more

Visit www.prepaidcardstatus.com or call 1-866-230-3809. ... View more